Key Personnel

David Ayers - LNHA-Administrator

As a second-generation owner operator, David knows the facility inside and out. David understands how important employees are in the provision of quality care. He also knows that in Charles City, the residents are his lifelong friends and neighbors. This always fosters great relationships between everyone at the facility. He is committed to always doing the right thing the right way.

Susan Ayers – RN, Infection Preventionist

Susan has been an administrator since 2003. However she began employment at Chautauqua in 1992 as a Director of Nursing and then as Corporate Nurse. After receiving her administrator license, she was promoted to the head management position at 9th Street. Susan is the Quality champion for Chautauqua Guest Homes. She also assures that policies and procedures meet the latest advances in long term care. Susan enjoys leading a team of loyal and dedicated staff on a daily basis.

Ginger Schmidt - RN-Director of Nursing

Ginger started working at 11th Street when she was a young adult as a nursing assistant in 1998.  Through steady education and promotion, she worked her way to the Director of Nursing position in 2007. Ginger is energetic and enthusiastic and really knows the needs of her residents. She is a role model to her staff and always makes time for her residents and their families.

Angela Parks - Administrative Secretary

Angela is in charge of the business office, managing accounts payable and receivable, including Medicare and Medicaid billings, payroll, human resources, and a myriad of administrative responsibilities.  A staff member of Chautauqua Guest Homes since April 2018, Angela enjoys getting to know the residents and staff and feels she has found a home. 

Dana Baker - Dietary Manager

Dana has worked at Chautauqua Guest Homes since 2003, where she started out as a Dietary Aide.  She has also been a CNA and a cook.  She became Dietary Manager in January 2022.  Dana’s goal is to accommodate each and every resident with their preferences and requests.  Dana enjoys going above and beyond when it comes to planning the menu for parties.   

Katie Ketelsen - Activity Director

Katie is in charge of activities at 11th Street.  This includes everything from bingo to crafts to planning parties. A staff member of Chautauqua Guest Homes since February 2017, Katie is enthusiastic and loves planning activities for her residents, especially themed parties.    

John Ayers - LNHA-Housekeeping/Laundry Director

John has worked at Chautauqua since his teenage years in a variety of roles. As a second generation owner/operator, John works to make sure the residents have clean and sanitary linens and that their personal items are handled with care. He is also responsible for the cleanliness of the total facility.

Jamie Tucker - Social Worker

Jamie came to Chautauqua in 2022. This is her first career in this field and she came to us shortly after graduating from NIACC. She is responsible for assisting residents with their psychosocial needs and discharge planning. She is a great listener and is always willing to lend an ear to any resident who needs one.

Betsy Gross - Occupational Therapist

Betsy has been employed at Chautauqua Guest Homes since 1999 and worked independently in the State for a contract therapy agency prior to that. She brings a wealth of expertise to the corporation and also assists in the management of the rehabilitation programs at Chautauqua.  Betsy is very practical and common sense and brainstorms solutions to challenges presented by individuals throughout their stays.