ATTENTION: VISITOR RESTRICTION DUE TO PANDEMIC EMERGENCY DECLARATION

March 14, 2020
9:00 AM

To All Chautauqua Residents, Families, and Visitors including Vendors;
As expected, last night the Centers for Medicare and Medicaid issued guidance to nursing
facilities nation-wide. Even though we have no active cases in Floyd County, effective
immediately, we have been directed to “RESTRICT visitation of ALL visitors…” “Facilities are
expected to notify potential visitors to defer visitation until further notice.”
All entry doors at all facilities have been locked at this time to restrict unauthorized entrance to
the buildings. Staff members will be screened at the beginning of every shift and necessary
medical personnel will be screened each time they report to the facilities prior to entry.
Vendors need to call the facility upon arrival for direction as to where supplies should be
delivered and how. If you have individual concerns, please call the facility directly to discuss
these.
Continue to check at the Chautauqua web site at chautauquaguesthomes.com and click
on the orange button OR check the Facebook pages for any of the homes for further updates. If
we do not have your email address, please go to the website, click on your facility, and then
click the “Contact Us” link on the right tool bar. Add your email address through that option
and click “Submit.”
As required, we must cancel communal dining and all group activities within the facility at this
time. If you have any small group games or individual activities such as word finds or movies,
please consider bringing these to the facility. You can drop off and then call to let us know and
we will bring them safely into the facility.
If we have your email address, remember to check your email daily for any updates. We
continue to look for ways to communicate with you throughout this emergency.
These restrictions are difficult for all of us but we also recognize that at this time they are
necessary for the health and safety of the residents. Working together, we can face these
challenges successfully. We appreciate your patience, help and cooperation throughout this
pandemic emergency.

The Chautauqua Guest Homes Management Team